Privacy Policy
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CoreGrand Group Inc. - Trusted Services, Genuine Connections
At CoreGrand Group Inc. (“CoreGrand”, “we”, “our”, “us”), your privacy is a priority. This Privacy Policy explains how we collect, use, disclose, and protect personal information in connection with our coordination and aggregation platform.
We are committed to safeguarding personal information in compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), as well as applicable provincial privacy regulations.
Scope of Policy
This Privacy Policy applies to all personal information collected through:
- Our website, digital platforms, and mobile applications
- Client registrations, onboarding forms, and service requests
- Service provider, agent, and partner applications and agreements
Service coordination, communications, and platform interactions
Information We collect
We may collect the following categories of personal information:
Client Information
- Full name, date of birth, and contact details
- Service preferences and requirements
- Payment details and transaction history
- Communications, feedback, and service-related records
Service Provider & Agent Information
- Full name, date of birth, and contact details
- Professional qualifications and verification records (where applicable)
- Background check information (where required and permitted by law)
- Banking or payment details for earnings and commissions
- Communications, performance records, and service-related data
General Information
- Website and platform usage data (including IP address and cookies)
- Device and browser information
- Communication history (calls, emails, messages, and chat interactions)
How We Use Personal Information
We collect and use personal information for the following purposes:
- To register and onboard clients, service providers, and agents
- To facilitate connections and coordinate services
- To process payments, disburse earnings, and issue receipts
- To maintain service quality through monitoring, feedback, and reporting
- To comply with legal, regulatory, and insurance requirements
- To communicate updates, confirmations, and relevant service information
Disclosure of Information
We do not sell personal information.
We may disclose personal information only where necessary:
- To verified service providers for the purpose of delivering requested services (limited to required information)
- To agents in relation to referrals they have made (limited scope)
- To third-party service providers (such as payment processors, IT systems, or insurers)
- To legal or regulatory authorities where required by law
In emergency situations where disclosure is necessary to protect safety
Data Security
We implement appropriate safeguards to protect personal information, including:
- Secure digital storage systems
- Role-based access controls (restricted access to authorized personnel only)
- Secure communication channels for sensitive information
- Ongoing monitoring and internal compliance practices
Data Retention
- Personal information is retained only as long as necessary for service delivery, legal, and contractual purposes
- Certain records may be retained for audit, compliance, or insurance requirements
- Personal information is securely deleted or anonymized when no longer required
Your Rights
Subject to applicable laws, individuals have the right to:
- Access their personal information held by CoreGrand
- Request correction of inaccurate or incomplete information
- Withdraw consent to certain uses of their information (subject to legal or contractual limitations)
Requests may be submitted using the contact details provided below.
Payments and Financial Privacy
- Payments are processed through secure, approved third-party payment providers
- CoreGrand Group does not store full credit card or sensitive financial details
- Service providers and agents receive payments through approved financial systems
Cookies And Digital Tracking
Our platform may use cookies and similar technologies to:
- Improve user experience
- Analyze platform performance
- Support system functionality
Users may manage cookie preferences through their browser settings.
Children’s Privacy
CoreGrand Group services are intended for individuals 18 years of age or older.
We do not knowingly collect personal information from individuals under 18.
Updates to this Policy
CoreGrand Group reserves the right to update this Privacy Policy to reflect changes in legal requirements, technology, or business operations.
The most current version will always be available on our website. Continued use of the platform constitutes acceptance of any updates.
Contact us
For questions, access requests, or privacy-related concerns, please contact:
CoreGrand Group Inc.
Email: info@coregrandgroup.ca
Phone: +1 (403) 493-2858
BUSINESS REGISTRATION
Registered Address:
1302 25 St SE
Calgary, Alberta T2A 0X4
Canada
(This is not a walk-in location and is not open for public visits.)